Monday – Saturday: 09:00 – 21:00
105 Megalou Alexandrou,
+30.2467 022 232
The present Statement for the Protection of your Personal Data provides you with additional information about how we collect your personal data and for what purposes we process it.
You should read the Privacy Statement to fully understand the legal basis for collecting your data, how we use it, to whom we transmit it and rights you have. Before you browse the Website or make any transaction with us, we invite you to consult this Privacy Statement and make sure that you agree with the terms and conditions that we collect and process your personal data
Commitment to the Protection of Personal Data
The security and protection of your personal data is a priority for us. That is why our Company undertakes the obligation to handle your personal data responsibly and to protect your right to privacy, in accordance with the law. In no case will our Company receive from you more personal data than necessary for the respective purpose that collects them.
We will always keep your personal data safe and will comply with all applicable data protection provisions as applicable from time to time under the legal and regulatory framework.
Who we are
The person responsible for the collection, processing and use of your personal data within the meaning of the current legal and regulatory framework for the protection of your personal data is:
“Tachmazidou S. Argyroula” and the distinctive title “LOUSHOP”, based at 105 Megalou Alexandrou, Kastoria 52100, Greece TIN 117942431, DOU KASTORIAS, phone 24670-22232 & email: [email protected] (hereinafter “,” Business “,” us “,” us “,” us “).
Your Obligation to inform us of changes in your personal data
It is important that the personal data we hold about you is up to date and accurate. Please let us know as soon as possible of changes to your personal data for the duration of your transaction with us.
What personal data do we collect?
Personal data or information of a personal nature means any information concerning an identified or identifiable natural person (“data subject”); an identifiable natural person is one whose identity can be verified, directly or indirectly. This data does not contain data that is anonymous.
We collect the personal data that you provide to us in the context of your registration as a customer in our online or physical store, either during your purchase as a visitor or registered user in our online store, as well as any additional information you fill out to renew or update your registration information from time to time or other information necessary to carry out and complete any of your transactions with us. In addition, we process personal data which we collect or create by our own means or receive from third parties.
These data include, but are not limited to:
Identification information such as: name, title, gender, username or other similar identifier (eg email).
Contact details such as: delivery address, billing address, e-mail address, landline and / or mobile phone and other contact information.
Transaction details such as: details of the products you purchased, details required in case of account changes or re-credit such as bank account, beneficiary name, IBAN, banking institution.
Technical data such as: channel – source, device, length of stay and browsing in our online store, web address (IP address), type and version of additional browser, time zone and location, operating system – platform and other information about the technology of the device you use to access our website.
Information about your account with us, such as: password and email, purchases or orders that are in progress, pending or you have made with us, your interests and preferences regarding the products we provide as well as your comments or any answers in research we carry out.
Usage information, such as: information about how you use our website, the products and services we provide.
Marketing and communication information with you: including your preferences regarding the promotion of us and third parties and your preferences for your communication with us, if we have your consent, your opinion about products you have purchased from us.
Please note that in order to register or continue to use our online store we need your email, your name, your address, your phone number. However, if you provide us with additional personal data upon our request or voluntarily we will be able to provide you with a better level of service.
How we collect your information
We collect personal data about you:
- Through a direct transaction with us either through our network of stores or our online store or by phone or other communication with us.
- When you create a user account with us, through the relevant form that is completed and the other information provided to us during the use of your account.
- Through your subscription to the Company newsletter or your participation in a competition, research or other promotional activity
- When you contact us either on social media or in the context of your questions, complaints and other requests through the communication channels with us or when we are given your opinion about our products.
- In case you register in our service through a social networking platform, we may collect the above personal data directly from the information you have provided to the platform (as long as the social networking platform has a relevant right to share your personal data with us).
- From third party providers or publicly available sources.
How do we use your personal data?
We will only process your personal data when the law allows it. In general, we will only use your personal data:
-In case we have to execute the contract that we are preparing to conclude or have already concluded with you.
-In case it is necessary for our legal interests (or the interests of a third party) and your interests and fundamental rights do not prevail over these interests.
-In case we have to comply with a legal or regulatory obligation.
-When you have given us your explicit consent to do so.
We generally do not rely on your consent as the legal basis for the processing of your personal data except in cases where we send you promotional updates or when we process specific categories of personal data. You reserve the right to withdraw your consent to send promotional updates at any time by contacting us using the contact information provided herein.
In some cases we process your personal data after we have obtained your consent, such as for the purposes:
- To inform you about events, special offers, promotions and other related issues concerning the Company and our products and services, according to the means of communication you have stated.
- To inform you about offers or promotions of third parties cooperating with us, if you have given us the relevant consent, according to the means of communication you have stated.
- To advertise our company and products on social media to you and other people who may also be interested in what we offer.
We may process your data in the context of the Company’s compliance with the obligations established by the applicable legal and regulatory framework.
In order to improve the services it provides, our company has integrated the BestPrice 360 Analytics tool in this website, in the context of exporting statistics and performance data from the participation of its online store in the respective product price comparison platform www.bestprice.gr, in which it participates. BestPrice Analytics 360 allows the transmission to BestPrice.gr exclusively of anonymous data, regarding the movement of users in the present website (visit or order and purchase of products) for the extraction of the respective statistical results and for the improvement of the marketing actions.
In case you no longer wish to have a customer account you can contact us (by phone or in writing) to delete your account at any time following the deletion process.
- What are cookies?
Cookies are small text files that are installed on your computer or electronic device, through the browser you use when you visit loushop.gr. Cookies help us to collect information necessary to measure the effectiveness of the Website, to improve and upgrade its content, to adapt it to the demand and needs of Users, as well as to measure the effectiveness of the presentation and promotion of the loushop. gr on third party websites. None of the Cookies used by the Website collects personally identifiable information and is not aware of any document or file on your computer.
The information that cookies collect may include the type of browser you are using, the type of computer, its operating system, Internet service providers and other such information. In addition, the Website Information System automatically collects information about the sites you visit and the links to third-party websites that you may select through our Website.
More information about Cookies, how to manage and delete them, can be found at www.aboutcookies.org
- Types of cookies
At loushop.gr, the following categories of Cookies are used:
Transiently and persistently
The “transient” Cookies are stored on the computer or on the electronic device during your visit to the Website and are deleted upon your exit from it. The “persistent” Cookies remain on your computer or electronic device for a longer period of time until they are deleted by you. For example, Cookies that are necessary for us to provide our Services to you (Cookies that are responsible for remembering the products stored in your cart and that remain in memory for about 7 days), or Cookies that record your behaviors within the Website, such as your choices, your demographics, the products you visit, and other information that contributes to the creation of an anonymous profile.
Third Party Cookies (3dr Party Cookies)
Third parties such as Google Analytics may install the Cookies we use. If you access third party websites or connect to social networking sites (facebook, instagram, YouTube) through the Website, you should be aware that these third party websites or operators may install Cookies as soon as you click on the relevant link. These Cookies are outside our control and are governed by the cookies policy of any third party who installs them. You need to read their respective site policies to see exactly how you should manage them.
3. How to manage and delete Cookies
The menus of most browsers provide options on how to manage Cookies. These options vary depending on your browser. Depending on the options given to you by the browser you use, you can enable the installation of Cookies, disable / delete existing ones or be notified every time you receive cookies. Instructions for managing and deleting cookies are usually found in the “Help”, “Tools” or “Edit” menu of the browser.
Please note that, in case you reject or disable the Cookies of our website, the functionality of the websites may be partially lost. Also, disabling a cookie or a cookie category does not delete the cookie from your browser. Such a move should be made by you, changing the internal functions of the browser you are using.
We may from time to time modify the Cookies Policy, in whole or in part, at our sole discretion. Any modification herein will take effect as soon as the modified Policy is posted on the Website. At the same time there will be an indication on our homepage indicating the change. In any case, if you continue to use our Website and its services and the services of our Online Store after modifications have been made in accordance with the above, you will be deemed to have accepted these modifications. If you do not agree to the terms of this Policy, as amended, in whole or in part, you must stop using the Website and our services provided through it.
Any changes to this Policy will be posted immediately here.
If you have any questions about this Policy, please contact us at [email protected]